Jobs in Langley Township

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Within 25 km of Langley Township

Added 1 hour ago
Service Desk Technician Level I
Pattison Food Group
Langley (District), BC
Added 1 hour ago
A
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Langley (District), BC
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Physiotherapist - Langley Memorial Hospital
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Langley (District), BC
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Added 2 hours ago
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Administrative Assistant
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Surrey, BC
- $36,000 to $38,000 CAD / year
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Service Desk Technician Level I
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Langley (District), BC
Added 2 hours ago
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Pattison Food Group

Service Desk Technician Level I

Langley (District), BC, Canada

$54,909.00 - $68,636.00 · Full-time

Within 25 km of Langley Township · About 8.3 km from the city centre

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Job details

Pay: $54,909.00 - $68,636.00
Job type: Full-time
Apply by: Dec 4, 2026
Experience: A degree or Diploma in Computer Science or Information Technology; or 1+ years of relevant experience in a Help Desk or IT Service Desk role.
Posted: Nov 4, 2026

Original job description

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members.

We have an exciting opportunity for a full-time Service Desk Technician Level I to join our IT team in Langley, BC.

Reporting to the Manager, IT Service Desk, you will provide first-level incident support and resolution for business applications and hardware.

You will be responsible for:

Providing first-level support and resolution for incidents related to Business Applications and Hardware.
Troubleshooting issues involving Operating Systems, Applications, Networks, Internet connectivity, Email, Input and Output devices.
Resolving problems through phone, Email, remote connection, and instant messaging.
Utilizing knowledge bases and FAQ resources on the Internet and Intranet to troubleshoot incidents to resolution.
Escalating unresolved issues to Level 2 and Level 3 resources promptly and efficiently.
Documenting and updating information in the ticketing system as required.
Following up with end users to provide status updates and confirm resolution satisfaction.
Collaborating with IT team members to ensure compliance with policies, procedures, and guidelines of the IT Department.

You have:

A degree or Diploma in Computer Science or Information Technology; or 1+ years of relevant experience in a Help Desk or IT Service Desk role.

You are:

Very organized, with strong time management skills and the ability to manage multiple priorities in a fast-paced environment.
A strategic and results-oriented thinker with strong problem-solving abilities.
An excellent communicator, both verbal and written.

What we offer:

In addition to a highly competitive salary, we offer free parking, exclusive team member offers, employee assistance and health and wellness programs and opportunities for development and career progression.

Compensation Details:

$54,909.00 - $68,636.00

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.

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More about this job

Responsibilities

Provide first-level support and resolve incidents involving business applications, hardware, operating systems, networks, email, and related devices through phone, email, remote connection, and instant messaging. Document and escalate unresolved issues, follow up with users, and collaborate with IT colleagues to ensure compliance with departmental policies and procedures.

Requirements

Applicants need a degree or diploma in Computer Science or Information Technology, or at least one year of relevant Help Desk or IT Service Desk experience. The role also calls for strong organization, time management, problem-solving, communication, and the ability to manage multiple priorities in a fast-paced environment.

Skills

First-Level Incident Support
Hardware Troubleshooting
Business Application Support
Operating Systems
Network Troubleshooting
Internet Connectivity Troubleshooting
Email Support
Input And Output Devices
Remote Support
Knowledge Base Research
Ticket Documentation
Incident Escalation
Customer Communication
Problem-Solving
Time Management
Organization

Benefits

Free Parking
Exclusive Team Member Offers
Employee Assistance Program
Health And Wellness Programs
Development Opportunities
Career Progression Opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Help Desk
Incident Support
Incident Resolution
Business Applications
Hardware
Operating Systems
Networks
Internet Connectivity
Email
Input And Output Devices
Remote Connection
Instant Messaging
Knowledge Bases
FAQs
Ticketing System
Incident Escalation
End-User Support
IT Policies
IT Procedures
Computer Science
Information Technology

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