Fast Track is a busy indoor entertainment destination featuring adult karting, junior karting and an indoor PlayZone. We are seeking a proven General Manager to lead our people, strengthen operating standards and take full accountability for the day-to-day business.
This is a hands-on leadership position for someone who can lead a large hourly team, make sound decisions under pressure and consistently follow through. Ownership will lead business development and revenue strategy; you will ensure the operation and team execute exceptionally well.
What you will own
- Recruiting, hiring, onboarding, coaching, performance management, scheduling and staffing decisions.
- Leadership and development of the Assistant Manager and shift leads.
- Safe, consistent operations across multiple attractions and extended operating hours.
- Labour planning, productivity and approved operating budgets.
- Guest experience, service recovery, facility presentation and operational readiness.
- Preventive maintenance coordination, incident response and compliance with procedures.
- Execution and follow-through on promotions, memberships, events and ownership initiatives.
- Weekly operating reporting, clear priorities and proactive problem solving.
What we are looking for
- Demonstrated leadership of a busy, high-volume customer-facing operation and a sizable hourly team.
- Strong experience in scheduling, labour control, training and employee accountability.
- Comfort with evenings, weekends and peak periods; willingness to be present on the floor.
- Ability to build repeatable systems, delegate effectively and close the loop on commitments.
- Sound judgement, calm leadership and strong written and verbal communication.
- Experience in entertainment, hospitality, recreation or multi-department facility is valuable
This position is full-time, salary with the expectation of a min. 37.5hrs / week in the facility. Saturdays are imperative.
