Jobs in Langley Township

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Within 25 km of Langley Township

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Pattison Food Group

Customer Experience Representative

Langley (District), BC, Canada

$45,356.00 - $56,695.00

Within 25 km of Langley Township · About 8.3 km from the city centre

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Job details

Pay: $45,356.00 - $56,695.00
Experience: A minimum of 1-2 years of experience in customer service.
Posted: Oct 30, 2026

Original job description

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

Make a difference for our customers – and open the door to a bigger career.

We have exciting opportunities for full-time & part-time Customer Experience Representatives to join our team in Langley, BC.

Reporting to the Customer Service Team Lead, you’ll be a trusted voice for our customers - delivering meaningful experiences and helping them feel confident when shopping with us.

In this role, you’ll build valuable skills and gain exposure across the business, with opportunities to grow your career within Pattison Food Group.

Our full-time position requires 5 shifts (8 hours) & part-time position requires 3 shifts (8 hours) between the operating hours of:

Monday to Thursday from 6:00 a.m. PDT to 8:00 p.m. PDT
Friday to Sunday from 6:00 a.m. PDT to 6:00 p.m. PDT

You will be responsible for:

Delivering exceptional customer service experience through phone and email.
Listening, understanding, and resolving customer needs with empathy and efficiency.
Helping customers navigate our online shopping experience and tools.
Documenting and tracking compliments, concerns, complaints, requests for assistance, product, and service inquiries.
Partnering with our ecommerce and store teams to resolve order-related questions.
Assisting customers with our More Rewards loyalty program.
Taking ownership of issues and seeing them through to resolution.
Capturing feedback that helps us continuously improve.

You have:

A minimum of 1-2 years of experience in customer service.
Proficiency with computer applications and a strong aptitude for learning new technologies.
The ability to type a minimum of 50 WPM.
Previous call center experience is an asset.

You are:

Passionate about customer service and genuinely enjoy helping people.
A great multitasker who thrives in a fast-paced environment.
Analytical and critical thinker with strong problem-solving abilities.
Excellent in both verbal and written communication.
Able to adapt and learn new skills within an always-changing and fast-paced environment.

What we offer:

In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.

If you’re looking to join a team that puts people first, you’re in the right place. Apply online today!

IND6

Compensation Details:

$45,356.00 - $56,695.00

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.

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More about this job

Responsibilities

The representative will deliver exceptional customer service via phone and email while resolving inquiries and assisting with online shopping tools. They are also responsible for documenting customer feedback and collaborating with internal teams to ensure order resolution.

Requirements

Candidates must have 1-2 years of customer service experience and the ability to type at least 50 WPM. Proficiency with computer applications and strong problem-solving skills are essential for this role.

Skills

Customer service
Communication
Problem-solving
Computer proficiency
Typing
Multitasking
Analytical thinking
Empathy
Conflict resolution
Technical aptitude

Benefits

Health benefits
Company pension plan
Free parking
Exclusive team member offers
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retail
Grocery
Call Center
Loyalty Program
More Rewards
Ecommerce
Data Entry
Communication Skills
Problem Solving
Computer Literacy
Typing Speed
Customer Support
Feedback Management
Order Processing

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