Jobs in Langley Township

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Within 25 km of Langley Township

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SGS

Customer Care Specialist

3260 Production Way, Burnaby, BC, V5A 4R4, Canada

Full-time

Within 25 km of Langley Township · About 24 km from the city centre

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Job details

Job type: Full-time
Posted: Sep 14, 2026

Original job description

Company Description

We are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world. In Canada, SGS employs over 2,000 team members across 70 locations.

Job Description

We are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada. As a Customer Care Specialist, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their needs are met with the highest level of professionalism and efficiency.

Respond promptly and effectively to customer inquiries via phone, email, and chat
Analyze and process customer claims, ensuring accuracy and adherence to company policies
Navigate customers through our online portal, assisting with data submission and troubleshooting
Manage and organize customer documents and information with meticulous attention to detail
Coordinate with various internal departments to resolve complex customer issues
Monitor and meet service level agreements (SLAs) and key performance indicators (KPIs)
Identify opportunities for process improvements to enhance customer satisfaction
Maintain up-to-date knowledge of company products, services, and policies
Participate in team meetings and training sessions to stay current on best practices in customer care

Qualifications

Proven experience in customer service or a related field
Excellent communication skills, both written and verbal, with proficiency in English
Strong problem-solving abilities and analytical skills
Proficiency in using Microsoft 365 and comfort with technology tools
Demonstrated ability to multitask and maintain a high level of work organization
Customer-oriented attitude with developed interpersonal skills
Patience and ability to handle challenging situations with empathy and professionalism
Detail-oriented approach with a commitment to accuracy
Fast learner with the ability to adapt to changing priorities
Bachelor's degree in Business, Communications, or related field preferred (not required)
Bilingual skills in additional languages are a plus

Additional Information

Salary: $24.00 – $27.00

Some benefit highlights:

80% coverage Health, Dental and Vision
Paid time off
RRSP Program Eligibility

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

Compensation: CAD 25 - CAD 29 - hourly

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More about this job

Responsibilities

The Customer Care Specialist serves as the primary point of contact for customers, managing inquiries via phone, email, and chat while processing claims. They are also responsible for coordinating with internal departments to resolve issues and ensuring service level agreements are met.

Requirements

Candidates should have proven experience in customer service and strong proficiency in Microsoft 365. Excellent communication, problem-solving abilities, and a detail-oriented approach are essential for success in this role.

Skills

Customer service
Communication skills
Problem-solving
Analytical skills
Microsoft 365
Multitasking
Interpersonal skills
Data entry
Troubleshooting
Attention to detail
Time management

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
RRSP program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
SGS
Testing
Inspection
Certification
Customer Support
Claims Processing
Data Submission
Troubleshooting
SLA
KPI
Microsoft 365
Communication
Analytical Skills
Interpersonal Skills
Quality Assurance
Integrity

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