Jobs in Langley Township

Newest first

Within 25 km of Langley Township

Added 2 months ago
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Fraserway RV

Assistant Service Manager

Abbotsford, BC, Canada

Compensation: $85,000 - $95,000 per annum · Full-time

Within 25 km of Langley Township · About 24.5 km from the city centre

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Job details

Pay: Compensation: $85,000 - $95,000 per annum
Job type: Full-time
Posted: Sep 2, 2026

Original job description

The Assistant Service Manager is responsible for managing the quality, efficiencies and productivity of the Service Advisor, Detail & Lot Services teams. This area of the service department handles all aspects of new and used RV inventory for delivery, reconditioning, and inventory maintenance, as well as all customers returning for repairs. The Assistant Service Manager leads and directs all employees within that area of the service department. In conjunction with the Service Manager, the Assistant Service Manager is responsible for meeting sales, forecasts, efficiencies, profitability targets, expense controls and delivering a high level of workmanship on time.

Playing an active role as part of the management team of the location, the Assistant Service Manager sets a tone consistent with Company Values, the highest standards of business ethics and a commitment to fair treatment and respect for Company Staff. Promotes a culture of success, accountability and creativity.

CORE COMPETENCIES:

Ability to motivate, coach and mentor
Leadership capability
Excellent communication skills
Tact and Diplomacy
Strong organizational skills
Team player
Organizational and priority-setting skills
Problem-solving and analytical skills
Ability to multitask
Service orientated

JOB DUTIES:

Adhere to the company’s Mission, Vision & Values
Work with the Service Manager to ensure full collaboration between internal and external service advisors with all other departments and the tech team
Hire, supervise and direct the operations/administration team
Responsible for a safe and clean work environment
Ensure that all service advisors, forklift operators, and detailers, regardless of experience, receive training and upgrading
Conduct annual Performance Review Meetings
Develop, implement, and maintain processes to raise our level of customer & employee satisfaction
Resolve customer concerns
Work closely with the Parts Manager to ensure on-time parts delivery and stocking levels are sufficient
Work closely with the Special Order Parts team to ensure that all parts are ordered
Work closely with the Sales Management team to ensure all units are ready for customer delivery and any after-sales issues are handled in a timely manner
In coordination with the Service Manager:
- Setting and maintaining sales and profit objectives and maintaining service records
- Responsible for ensuring the profitable operation of the service department at maximum production while controlling costs, and maintaining good employee relationships

REQUIREMENTS:

High school education
Post-Secondary Education (is an asset)
Management Training
Service Management experience, ideally in the RV or automotive industry
Business procedures
Financial understanding/experience
Employee experience

Compensation: $85,000 - $95,000 per annum

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More about this job

Responsibilities

The Assistant Service Manager leads and directs the service department teams to ensure efficient operations, high-quality workmanship, and timely delivery of RV inventory. They collaborate with the Service Manager to meet sales and profitability targets while maintaining a safe, clean, and productive work environment.

Requirements

Candidates should have a high school education, with post-secondary education and management training considered assets. Previous service management experience, ideally within the RV or automotive industry, is required along with strong financial and business procedure knowledge.

Skills

Leadership
Team Management
Communication Skills
Problem-solving
Analytical Skills
Organizational Skills
Mentoring
Coaching
Service Orientation
Multitasking
Diplomacy
Financial Management
Process Improvement
Conflict Resolution
Inventory Management

Visa sponsorship

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Keywords

Service Manager
RV Industry
Automotive Industry
Inventory Maintenance
Performance Review
Customer Satisfaction
Parts Management
Sales Objectives
Profitability
Operations Management
Staff Supervision
Business Ethics
Accountability
Service Advisor
Detailing
Forklift Operations
Financial Understanding
Management Training
Process Development
Team Leadership

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