On behalf of Dr. Sharon Arnold & Associates, Eugenie HR is partnering with the clinic to find its next Clinic Operations Supervisor.
At a Glance
- Location: On-Site in Coquitlam, with flexibility to explore working from home 1 day per week
- Schedule: Permanent, 30 hours per week (4 days at 7.5 hours, with flexibility to explore 5 days at 6 hours)
- Compensation: $30.21 to $40.88 per hour, based on qualifications and experience
- Benefits: Health benefits and employee assistance program (EAP)
About Dr. Sharon Arnold & Associates
Dr. Sharon Arnold & Associates is a psychology clinic in Coquitlam, BC. Its team of licensed psychologists, registered clinical counsellors and other professionals provides evidence-based therapy and in-depth psychological assessments, with deep expertise in supporting children, adolescents and families. The clinic believes that every person has the right to be respected, understood and supported, and delivers that support with skill and compassion.
About This Position
The Clinic Operations Supervisor manages the clinic's daily administrative operations, supports its business operations and oversees the administrative team, reporting directly to Dr. Sharon Arnold, L. Psych. As Dr. Arnold's trusted right hand, you will resolve questions from clients and team members first, so only matters that need Dr. Arnold's input or decision are escalated, and make day-to-day decisions within clear authority.
This is a clinic operations and supervisory position, and your work helps every client, family, and team member feel informed and supported.
What You Will Focus On
- Executive and Operational Support to Dr. Arnold: Act as Dr. Arnold's trusted right hand, resolving questions first so only matters that need Dr. Arnold's input are escalated, and making day-to-day decisions (e.g. billing and waitlist), in line with the clinic's standards. Support the calendar, notes, business meetings and renewals, so the clinic keeps running smoothly even when Dr. Arnold is away.
- Supervising and Supporting the Administrative Team: Lead, supervise and support the administrative team, uphold quality standards for client communications, and be the first point of escalation for complex client questions and urgent issues. Support performance reviews, timekeeping and time off, so everyone knows who is responsible for what.
- Accounting Coordination and Financial Reporting: Work with the accounting team on bills, contractor and clinic reports, accounts receivable and accuracy checks, so obligations and reports are completed on time.
- Advanced Administrative and Office Support: Maintain the booking platform, onboard new team members, manage supplies and apply the clinic's documented procedures, so expectations are consistent for everyone.
Experience and Qualifications We Are Looking For
Essential:
- Experience in a health-related setting or a clinic with multiple practitioners, including an understanding of ethical and confidentiality obligations.
- Experience in a managerial or supervisory position.
- Experience in business or office management that includes accounting-related tasks.
- Sound independent decision-making, using documented procedures and past precedent, and the ability to learn and apply a manager's priorities.
- Excellent written and verbal communication, with a warm, patient and professional demeanour.
- Strong organizational skills and attention to detail, with a high level of discretion for clinical and financial information.
- A foundational understanding of psychology and its ethical obligations, through education or experience in a clinical setting.
- Proficiency with Google Workspace and phone systems, and a willingness to mentor colleagues.
- High school diploma or equivalent.
- Employment is subject to a satisfactory Criminal Record Check and Vulnerable Sector Check.
Strongly Preferred (Assets):
- Experience in a psychology-related clinic.
- Experience with the Jane platform or a similar clinic booking system.
- Knowledge of funding sources available to clients for clinical services.
- Post-secondary education in psychology, business management, administration or accounting.
If you bring strong experience and the qualities below but do not meet every item, we still encourage you to apply.
Qualities We Are Looking For
- Warmth and approachability: Personable, outgoing and comfortable engaging with people.
- Sound judgement: Strong common sense, and the confidence to act on it.
- Solution orientation: You bring recommendations, not only problems.
- Composure with competing priorities: Steady when things get busy, and quick to pivot when plans change.
- Initiative: You notice what is not working and improve it.
Working at Dr. Sharon Arnold & Associates
The clinic's values guide how the team works together:
- Connect with Warmth, Compassion, and Respect: Everyone who walks through the door feels understood and supported.
- Stronger Together: We trust each other, share responsibilities and show up for one another.
- Speak Up with Care: We raise issues early and give feedback constructively.
- Go the Extra Mile: We deliver high-quality care without cutting corners.
- Be Accountable: We take personal responsibility for being organized, timely and thorough.
- Continuous Improvement: We keep growing our skills, our knowledge and how we work together.
If you want to grow and learn, the clinic has a record of progression opportunities and internal mobility. Team members at the clinic have learned, been trained and progressed into new, trusted responsibilities.
Ready to Apply?
Please apply through this posting with your resume. Only shortlisted candidates will be contacted.
Optional: Include a few lines at the top of your resume, on what draws you to this position and the clinic.
Dr. Sharon Arnold & Associates welcomes applications from all qualified candidates. Please let us know if you require accommodation at any point in the recruitment process. Our goal is for every candidate to feel respected, valued and supported.
About Eugenie HR
Eugenie HR is an HR consultancy that supports organizations in Vancouver, BC and across Western Canada with HR foundations, on-demand HR expertise, part-time HR departments, recruitment support, and people integration for mergers and acquisitions (M&A). Learn more at https://www.eugenie-hr.ca/about-eugeniehr
